Course Introduction:

Secretaries and administrators have an important role to play when it comes to creating and supporting a productive work environment and keeping organizations running smoothly. The admin team is expected to run daily operations smoothly and support executives including business owners in their jobs.

The Administrative Excellence for Secretaries and Administrators training course aims to give participants a better understanding of the ‘people’ and ‘individual’ skills required in the business world and transform their current competencies into superior ones. Upskill your administrative team to an uninterrupted productive atmosphere inside the organization.

Course Objectives:

  • Define and develop key competencies for superior admin and secretarial skills
  • Understand the organization’s policies and procedures
  • Manage time effectively to adhere to task deadlines
  • Develop technical skills to facilitate career advancement
  • Set high standards for a productive work environment
  • Enhance innovative mindset, problem solving and decision making skills
  • Determine personality and behavioral traits of people
  • Attention to detail when communicating, scheduling and reporting
  • Stay updated with best practices and technology trends
  • Strong verbal and written communication


Course Modules:

Module 1 – Organization and planning skills

Module 2 – Communication and correspondence

Module 3 – Documentation and record management

Module 4 – Attention to detail

Module 5 – Respect confidentiality

Module 6 – Time management

Module 7 – Calendar management

Module 8 – Presentation skills

Module 9 – Business writing

Module 10 – Engagement with people