Who Should Attend?

Managers, supervisors, salespeople, customer service staff – and anyone who feels there are not enough hours in the day to complete their workload!

Course Objectives

  • To enable delegates to clearly identify work-related and personal time-wasters, and learn ways to overcome them
  • To enable delegates to identify their Time Management style
  • To learn to become more proactive through setting SMART(ER) objectives
  • To introduce delegates to practical tools to use, and ensure they make time to focus on high priority tasks
  • To explore ways to maintain an effective work routine while working from home
  • To identify motivating factors that will lead to overcoming procrastination (putting things off)
  • To master the techniques of effective delegation
  • To learn assertiveness skills to overcome work overload
  • To set criteria to avoid stress

Programme Content


  • What Is ‘Time Management’?
  • Personal Time-Wasters
  • Environmental Time-Wasters
  • Time Logs
  • Time Management Styles
  • Time And Your Energy Levels
  • Being Proactive
  • Goal Setting
    > SMART(ER) Objectives
    > The Three ‘P’s Of Setting Goals
    > Steps To Achieving Goals
  • Prioritising
    > Urgent Vs Important Matrix


  • Setting Schedules And Plans
    > Annual Schedules
    > Monthly Schedules
    > Weekly Schedules
    > Daily To-Do Lists
  • Time-Management Techniques You Can Use While Working Remotely
  • Nine Ways To Overcome Procrastination
  • Delegating Effectively
    > Delegation Criteria
    > Activity Delegation Log
  • Assertiveness For Influence
    > Five Assertiveness Skills
    > Key Steps To Being Assertive
  • Dealing Positively And Assertively With Stress