Course Objectives

By the end of the course, participants will be able to:

  • Define the supervisor’s three roles and his/her related competencies for optimal performance.
  • Apply the essential supervisory functions that are key for the success of the team.
  • Use powerful communication skills in order to maintain trust and boost cooperation.
  • Implement effective coaching/mentoring techniques to help the team progress and grow.
  • Apply effective time management techniques to increase the productivity of the team.

Course Outline:

Role of the Supervisor

  • Explore the differences between management and leadership and how to balance both sets of skills.
  • Discover the critical success factors and competencies that support effective leadership.
  • Learn practical leadership skills you can apply to your work situations and challenges.
  • Gain insights about your leadership strengths and opportunities for improvement.
  • Identify tools for increasing your leadership effectiveness and ability to connect with team members.


  • Reflect on the importance and benefits of effective communication.
  • Evaluate strengths and weaknesses in your communication abilities.
  • Learn how to apply a communication framework to your interactions with others.
  • Learn to ask effective questions to gain valuable information.
  • Evaluate your natural listening style and identify areas for improvement.


  • Understand the benefits of providing effective and personalized recognition to team members.
  • Explore specific strategies for providing recognition.
  • Identify team members who you can recognize immediately.


  • Build awareness about the essential ingredients and qualities needed to build a highly effective team.
  • Explore strategies that will enhance your team’s value.
  • Examine your role and contribution as a supervisor to the team’s effectiveness.
  • Identify opportunities for improvement for yourself and the team.
  • Create plans for applying the concepts and skills.

 Delegation & Accountability

  • Identify the benefits and importance of delegation and accountability.
  • Discover your current delegation and accountability strengths and areas for improvement.
  • Learn how to effectively and efficiently communicate a delegated assignment to team members and follow through with them to maintain accountability.
  • Explore the relationship between delegation and accountability.

 Building Trust

  • Learn why trust is important in building productive relationships and achieving business results.
  • Identify the behaviors and actions that break down trust.
  • Explore the behaviors and actions that build trusting and respectful interpersonal relationships.
  • Reflect on how to rebuild trust if it has been lost or damaged.
  • Create action plans and strategies for sustainability.

 Managing Differences Develop greater self-awareness about your approach to managing differences.

  • Explore the common causes of differences and conflict.
  • Learn about the primary approaches to managing differences and conflict.
  • Learn how to work through differences and conflict in a collaborative way.
  • Identify opportunities for development and growth.

Handling Pressure

  • Identify situations and factors that cause you to feel pressure and stress.
  • Increase your awareness about how you are currently handling high-pressure situations.
  • Explore possible outcomes when pressure is handled effectively and results that can occur when it is handled less effectively.
  • Learn practical, pressure-relieving and prevention techniques and strategies.