Select Page

Supervisory Management Skills

Course Objectives

By the end of the course, participants will be able to:

  • Define the supervisor’s three roles and his/her related competencies for optimal performance.
  • Apply the essential supervisory functions that are key for the success of the team.
  • Use powerful communication skills in order to maintain trust and boost cooperation.
  • Implement effective coaching/mentoring techniques to help the team progress and grow.
  • Apply effective time management techniques to increase the productivity of the team.

Course Outline:

Role of the Supervisor

  • Explore the differences between management and leadership and how to balance both sets of skills.
  • Discover the critical success factors and competencies that support effective leadership.
  • Learn practical leadership skills you can apply to your work situations and challenges.
  • Gain insights about your leadership strengths and opportunities for improvement.
  • Identify tools for increasing your leadership effectiveness and ability to connect with team members.


  • Reflect on the importance and benefits of effective communication.
  • Evaluate strengths and weaknesses in your communication abilities.
  • Learn how to apply a communication framework to your interactions with others.
  • Learn to ask effective questions to gain valuable information.
  • Evaluate your natural listening style and identify areas for improvement.


  • Understand the benefits of providing effective and personalized recognition to team members.
  • Explore specific strategies for providing recognition.
  • Identify team members who you can recognize immediately.


  • Build awareness about the essential ingredients and qualities needed to build a highly effective team.
  • Explore strategies that will enhance your team’s value.
  • Examine your role and contribution as a supervisor to the team’s effectiveness.
  • Identify opportunities for improvement for yourself and the team.
  • Create plans for applying the concepts and skills.

 Delegation & Accountability

  • Identify the benefits and importance of delegation and accountability.
  • Discover your current delegation and accountability strengths and areas for improvement.
  • Learn how to effectively and efficiently communicate a delegated assignment to team members and follow through with them to maintain accountability.
  • Explore the relationship between delegation and accountability.

 Building Trust

  • Learn why trust is important in building productive relationships and achieving business results.
  • Identify the behaviors and actions that break down trust.
  • Explore the behaviors and actions that build trusting and respectful interpersonal relationships.
  • Reflect on how to rebuild trust if it has been lost or damaged.
  • Create action plans and strategies for sustainability.

 Managing Differences Develop greater self-awareness about your approach to managing differences.

  • Explore the common causes of differences and conflict.
  • Learn about the primary approaches to managing differences and conflict.
  • Learn how to work through differences and conflict in a collaborative way.
  • Identify opportunities for development and growth.

Handling Pressure

  • Identify situations and factors that cause you to feel pressure and stress.
  • Increase your awareness about how you are currently handling high-pressure situations.
  • Explore possible outcomes when pressure is handled effectively and results that can occur when it is handled less effectively.
  • Learn practical, pressure-relieving and prevention techniques and strategies.

lishou diet pills usa exile diet pill how to make a healthy weight loss smoothie is there any diet pills on the market can i eat corn tortillas on keto diet can u eat pretzels on keto diet weight loss pill keto ketogenic weight loss support pills meta diabetic pill with keto how long do you have to fast for weight lossgolden goat cbd gummies review are cbd gummies good easy cbd isolate gummies cbd gummies in nys just cbd gummy bears 1000mg cbd gummy bears for tinnitus cannabis inflammation marijuana gummy cali cbd gummies 1000mg cbd pain relief products