Day 1: Introduction to Workflow Management
Objectives:
- Define the concept of workflow and its importance in improving organizational efficiency.
- Learn about workflow analysis tools and methods.
- Understand how to design and redesign workflows for greater effectiveness.
Topics:
- Understanding Workflow Management
- Defining workflow and the importance of managing operational processes.
- How effective workflows impact overall organizational performance.
- The difference between manual and automated workflows.
- Methods and Tools for Workflow Analysis
- Using flowcharts to map out processes and understand steps involved.
- Analyzing time and resource consumption at each stage of a workflow.
- Workflow analysis tools such as BPMN (Business Process Model and Notation).
- Designing and Redesigning Workflows
- How to design workflows from scratch to ensure efficiency.
- Redesigning processes to reduce waste and improve productivity.
- The importance of cross-department collaboration in workflow design.
Day 2: Operational Process Improvement
Objectives:
- Learn about methods for improving operational processes.
- Explore measurement tools to track process performance.
- Understand how to implement continuous process improvement.
Topics:
- Methods for Operational Process Improvement
- Process improvement principles such as Lean and Six Sigma.
- Techniques for reducing waste and increasing value in processes.
- The importance of continuous employee training for improving processes.
- Measurement Tools for Performance Tracking
- Key Performance Indicators (KPIs) to assess operational process performance.
- Using audits and graphical analysis to identify process bottlenecks.
- Digital tools for monitoring performance and data analysis.
- Implementing Continuous Improvement in Processes
- The PDCA cycle (Plan, Do, Check, Act) for process improvement.
- The role of innovation in continuous operational improvement.
- Involving employees in continuous improvement processes.
Day 3: Change Management in Workflows and Potential Challenges
Objectives:
- Learn how to manage change in workflows to ensure successful improvement.
- Identify potential challenges and how to overcome them.
- Develop strategies for managing change in operational processes.
Topics:
- Managing Change in Workflows
- How to manage change within operational processes.
- The role of leadership in driving change and implementing new plans.
- Strategies for adapting to changes in the work environment.
- Potential Challenges in Operational Process Improvement
- Resistance to change and how to handle it.
- Challenges related to information technology and digital systems.
- Overcoming challenges related to human resources and management.
- Strategies for Managing Change in Operational Processes
- Creating a comprehensive change management plan.
- Methods for handling resistance and encouraging active participation.
- Improving internal communication to support change.