Conflict Management Training
August 6, 2026
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This two-day course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.
Current strategies for handling conflict in the workplace
- Defining confrontation
- Identifying where you focus your attention and energy
- Role of managing conflict in the workplace
- Current conflict resolution strategies
- Presentation, practice sessions in pairs with co-coaching, facilitated group review
Conflict styles
- Thomas Kilmann Conflict Mode Instrument
- Recognising different styles of conflict
- Recognising your own preferred way of dealing with conflict
- Identifying the impact of different conflict styles
- Presentation, individual questionnaire and reflection, small group exercise and review
Process for managing conflict
- Crosby’s conflict process
- Reviewing different stages of the conflict process
- Recognising contributions and potential conflict management strategies to change outcome
- Presentation, individual reflection and pairs exercise, group review
Influencing and assertiveness styles
- The wheel of influencing
- Non verbal elements of influencing
- Stating wants
- Using consequences
- Suggesting and proposing ideas
- Giving feedback
- Adapting to the situation with integrity
- Presentation, pairs exercise and practice, facilitated group review
Conflict resolution activities
- Testing out the use of current and new confrontation management strategies
- Practice sessions in pairs or trios, facilitated group review
Action planning and reflection
- Review of learning and action planning, course feedback
- Individual reflection and action planning exercise, facilitated group review
The training will be supported with:
- An optional participant pre-course questionnaire and/or pre-course reading to prepare for the training
- A colour printed workbook with tips, techniques and space for personal notes
