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Customer service is the provision of service to customers before, during and after a purchase. Customer Service is much more than having a conversation on the phone. Responding to tickets over email, live chat, and social media are equally important communication channels for customers.

Course Objective:

  • Identify features of Excellent Customer service
  • Recognize actions and behaviors that irritate customers
  • Body Language & its importance
  • Understand how to Communicate clearly& respectfully with customers& coworkers
  • Explain Different Customer Behaviors Styles & know how to address them

Course Outcome:

  • Understand techniques for dealing with difficult customers
  • Recognize that service delivery is an individual response value.
  • Understand how your own behavior impacts the behavior of others.
  • Develop more confidence and skill as a problem-solver.
  • Learn some ways to make customer service a team approach.
  • Communicate more assertively and effectively.
Excellence In Customer Service Duration Day Timing Venue Fees
16-March-2020 2FD MON & TUE 10am-5 PM Dubai USD 990
22-June-2020 2FD MON & TUE 10am-5 PM Dubai USD 990
21-Sep-2020 2FD MON & TUE 10am-5 PM Dubai USD 990
28-Dec-2020 2FD MON & TUE 10am-5 PM Dubai USD 990

Corporate Soft Skills

Contact us today for a customized course as per your requirement

Call: +971 4 314 8500