Call Centre Trainer (English/Arabic)

  • Full Time
  • UAE
  • Applications have closed

Website Blue Ocean Corporation

Empowering Minds.... Widening Horizons.


  • Develop, implement, and deliver training programs for customer service representatives (CSRs) within the call center environment.
  • Design comprehensive training modules covering product knowledge, communication skills, conflict resolution, and company policies.
  • Conduct training sessions through various methods such as classroom instruction, virtual training, and one-on-one coaching.
  • Facilitate the onboarding process for new hires, ensuring they receive adequate training and support.
  • Provide continuous training and refresher courses to existing CSRs to enhance their skills and address performance gaps.
  • Monitor and evaluate CSR performance through call monitoring, performance metrics analysis, and feedback sessions.
  • Maintain accurate training records, attendance logs, and performance metrics.
  • Collaborate with other departments to align training initiatives with organizational goals and objectives.
  • Stay informed about industry best practices and technological advancements in customer service and call center operations.



  • Bachelor’s degree in a related field or equivalent work experience.
  • Previous experience in call center operations and training.
  • Excellent communication and presentation skills.
  • Strong organizational skills with attention to detail.
  • Proficiency in using training tools and technologies.
  • Certification in training and development is a plus.
  • Flexible working hours may be necessary to accommodate training schedules.