This Advanced Facilities Management training programme is designed to provide delegates with a comprehensive overview of the key concepts and ideas regarding facilities management within the engineering, production, facilities, and/or maintenance sectors.
Course Objectives
After participating in the workshop, delegates will be able to:
- Develop an understanding of the role of the facilities manager
- Understand the requirements of facilities management within the organisation
- Identify skills and competencies required by a facilities manager
- Develop effective maintenance management systems
- Appreciate and apply risk management techniques
- Incorporate key statistical methodology within maintenance planning
Course Outline
Role of the facilities management team within the organisation
- Overview of FM
- Understanding the importance of FM
- Expectations of FM
- Facilities Needs Assessment
- Defining Hard and Soft services
- Core Competencies of an FM professional
Key elements of facilities management - Understanding the organisational goals and objectives
- Understanding Support Services
- Managing People and Resources
- Managing Premises
- Managing Contractors on a daily basis
- Managing the Working Environment
Management and control - Managing Internal Customer Service and Expectations
- Managing Risk
- Controlling Costs
- Service Level Agreements
- Contractors’ Performance
- Space Management
Role & contribution of the maintenance function within the organisation - Overview of the maintenance function
- Key principles within maintenance management
- The impact of “uptime” on the organisation
- The impacts of “downtime” on the organisation
Service delivery and performance management - Continuity of service
- End user requirements
- Managing service providers
- Managing performance
- SLA’s / KPI’s
- Dealing with poor performance
Outsourcing facility management - The outsourcing decision
- FM and procurement
- The outsourcing process
- Developing the contract
- Specifying the service
Advanced concepts in facility management - Building Information Modelling (BIM)
- Soft Landings Framework
- Microgrids and smart electricity – the internet of energy
- Blockchains
- The language of smart – the internet of things
- ISO 41001:2018 – Facilities Management Systems
- FREE ADDITIONAL BONUS 1: Insight into the future and the opportunities for facilities management to leverage from technology including brief overviews with facilities management examples related to Artificial Intelligence, Blockchain, IoT, RPA (Robotic Process Automation), and LAP (Lean Agile Procurement). Over 25 emerging technologies covered by the facilitator and researched from a procurement perspective. PDF copies will be provided free of cost.
