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65% Discount on IATA Online Training

Be part of a thriving industry – take an aviation training now. We offer flexible training solutions in different formats to meet all budgets and needs. 

IATA Passenger Services Agent Course

Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

  • Understand how airlines and airports operate in relation to the provision of passenger services. Learn about passenger and baggage check-in & boarding procedures, including passengers with special needs
  • Interpret the respective regulatory requirements related to passenger and baggage transport
  • Understand how computer reservations and departure control systems operate
  • Ensure safe and secure passenger & baggage transport
  • Provide superior customer service in a demanding customer facing environment
  • Learn about the latest technological innovations in passenger services
  • Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
  • Ground staff, Guest Services Agent, Customer Service Agent, Ground Handler

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IATA Cabin Crew Training

Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations.

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.

Cabin crew members, or flight attendants, are tasked with looking after airline passengers and ensuring they have a safe, comfortable and pleasant flight.

As a flight attendant, your tasks will vary depending on whether it’s a short or long-haul flight, as well as the size of the team you’re working in, though typical day-to-day duties include:

  • Attending a pre-flight briefing about the flight and its schedule (you’ll also be informed about things like passengers with any special requirements, for example: diabetic passengers)
  • Carrying out pre-flight duties, including ensuring there are enough supplies on the plane and that emergency equipment is working properly
  • Greeting and welcoming passengers on board and directing them to their seats
  • Carrying out safety demonstrations
  • Ensuring all hand luggage is securely stored away
  • Checking all seat belts and galleys are secure before take-off
  • Making sure passengers are comfortable during the flight
  • Serving meals and refreshments
  • Selling duty-free goods to passengers and advising them on any allowance restrictions
  • Making announcements on behalf of the pilot
  • Answering passengers’ questions
  • Reassuring passengers in the event of an emergency, and ensuring they follow safety procedures correctly
  • Giving first aid, where necessary
  • Making sure passengers disembark the aircraft safely
  • Checking there is no luggage, stowaways or suspicious items left on board
  • Writing a flight report, noting any unusual incidents

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